Terms of service

Welcome to Rimal UAE.

By accessing our website, placing an order, or using our services, you agree to the terms and conditions stated below. Please read them carefully before making a purchase.

1. General Terms

Rimal UAE provides products through our online store for customers across the UAE.

By using this website, you confirm that the information you provide is accurate, complete, and up to date, including your name, phone number, delivery address, and order details.

We reserve the right to refuse, cancel, or limit any order if we believe the order information is incorrect, suspicious, incomplete, or violates our store policies.

2. Product Information

We do our best to display product photos, descriptions, colors, sizes, and details as accurately as possible.

However, slight differences may occur due to lighting, screen settings, photography, product batches, or supplier updates.

Customers are responsible for reviewing the product details carefully before placing an order.

3. Pricing & Availability

All prices are listed in AED unless stated otherwise.

Prices, offers, discounts, and product availability may change at any time without prior notice.

If a product becomes unavailable after an order is placed, we may contact the customer to offer an alternative item, store credit, replacement option, or order cancellation where applicable.

4. Order Confirmation

After placing an order, our team may contact you through WhatsApp, phone call, SMS, or email to confirm the order details.

Orders may not be processed or dispatched until confirmation is completed.

Customers must ensure that their contact number is active and reachable.

5. Delivery

We offer delivery across the UAE through third-party delivery partners.

Delivery timelines are estimates and may vary depending on location, courier delays, customer availability, weather conditions, public holidays, or other external factors.

Customers are responsible for providing the correct delivery address and being available to receive the order.

6. Cash on Delivery

For Cash on Delivery orders, customers agree to pay the full order amount upon delivery.

Refusing an order after confirmation may result in delivery restrictions or refusal of future Cash on Delivery orders.

Repeated cancellations, fake orders, unreachable numbers, or incorrect addresses may lead to the customer being blocked from future orders.

7. Returns, Exchanges & Refunds

Returns, exchanges, and refunds are handled according to our Return & Refund Policy.

By placing an order, the customer agrees that refunds are not provided unless specifically approved by Rimal UAE.

Eligible cases may be handled through exchange, replacement, or store credit depending on the situation.

8. Customer Responsibility

Customers must check all order details before confirming the purchase.

This includes:

  • Product name
  • Size
  • Color
  • Quantity
  • Phone number
  • Delivery address
  • Payment method

Rimal UAE is not responsible for issues caused by incorrect information provided by the customer.

9. Use of Website

You agree not to misuse the website, attempt to damage the store, interfere with its functionality, place fake orders, use false information, or engage in any activity that may harm Rimal UAE or its customers.

Any misuse may result in order cancellation, account restriction, or legal action where necessary.

10. Intellectual Property

All website content, including images, text, design, layout, branding, graphics, and product presentation, belongs to Rimal UAE or its respective content providers.

You may not copy, reproduce, distribute, or use our content without permission.

11. Third-Party Services

We may use third-party services for delivery, payments, website hosting, analytics, marketing, and communication.

Rimal UAE is not responsible for delays, failures, or errors caused by third-party providers, but we will do our best to support customers where possible.

12. Limitation of Liability

Rimal UAE is not responsible for indirect losses, delays, missed deliveries, customer misuse of products, incorrect order information, or circumstances outside our control.

Our responsibility is limited to the value of the product purchased, where applicable.

13. Policy Changes

Rimal UAE may update these Terms of Service at any time.

Any changes will be posted on this page. Continued use of the website after updates means you accept the revised terms.

14. Contact Information

For questions about orders, delivery, exchanges, or store policies, customers may contact us through our official support channels.

Rimal UAE
United Arab Emirates